Hexaware Technologies , Bhopal || Hiring For Customer Support Executive at || Work From Office ||
Designation - Executive
Role - Customer Support
Shift - 5 Days (Rotational)
Weekly Offs - 2 Days (rotational)
About Hexaware Technologies :
Hexaware Technologies is a global IT and business process outsourcing service provider. They have multiple offices around the world, including one in Bhopal, India. The Bhopal office is part of their effort to expand their presence in India and leverage the talent pool in different regions.
In Bhopal, Hexaware focuses on various services such as:
- Application Development and Maintenance: They help businesses develop and maintain software applications.
- Enterprise Solutions: Offering solutions for managing business operations and customer relations.
- Business Process Outsourcing (BPO): Providing support for various business processes to improve efficiency and reduce costs.
- Digital Transformation Services: Assisting companies in transitioning to digital platforms and modernizing their IT infrastructure.
Hexaware is known for its customer-centric approach and innovative solutions, aiming to deliver value and enhance business performance for its clients.
Roles & Responsibilties of Customer Support
In Hexaware Technologies, the roles and responsibilities of Customer Support typically involve a range of tasks aimed at ensuring customer satisfaction and resolving any issues they might encounter. Here are some key responsibilities:
Customer Interaction:
- Respond to customer inquiries via phone, email, or chat.
- Provide accurate and timely information to customers regarding products, services, and policies.
- Address customer complaints and resolve issues efficiently.
Issue Resolution:
- Diagnose and troubleshoot technical problems or service issues.
- Escalate complex issues to higher-level support or relevant departments.
- Follow up with customers to ensure their issues are fully resolved.
Documentation and Reporting:
- Maintain detailed records of customer interactions and transactions.
- Document issues, resolutions, and any follow-up actions taken.
- Generate reports on common customer issues and feedback for management review.
Product Knowledge:
- Stay updated on Hexaware’s products, services, and any changes or updates.
- Provide customers with product usage tips and best practices.
Quality Assurance:
- Ensure customer support practices meet company standards and policies.
- Participate in training and quality assurance programs to improve service delivery.
Collaboration:
- Work with other departments such as technical support, sales, and marketing to address customer needs.
- Share insights and feedback from customers to help improve products and services.
Customer Relationship Management:
- Build and maintain positive relationships with customers.
- Identify opportunities to upsell or cross-sell products and services that could benefit the customer.
Customer Support roles in Hexaware Technologies are crucial for maintaining customer satisfaction and loyalty, helping the company to build a strong reputation and sustain growth.
Work Location- Work From Office
Base Location - Bhopal
Interview Process-
- HR
- Operation
- Typing (25WPM, Accuracy 85)
REQUIREMENT-
Good Communication Skills in English.
Round of Interview -HR Round, Ops Round, Typing Test
.png){kind=logo}
Comments
Post a Comment